Privacy Policy

Effective Date: 05.10.2025

Mobile Friends (“we,” “our,” “us”) is committed to respecting and safeguarding your privacy. This Privacy Policy explains what information we gather, how we use and share it, and the choices you have. By using Aura (“the App”), you consent to the practices described below.

1. Who We Are & Scope

The data controller for Aura is Mobile Friends, located at “Chervena Stena” Street, Haskovo City, Haskovo District, Bulgaria.
This policy applies globally and to all parts of our service — mobile apps, website, customer support, and related features.
If any specific part of Aura has its own privacy terms, those will also apply, but this policy governs general data practices.

2. Information We Collect

a) Information You Provide Directly

Account registration details: email, username, password, date of birth, etc.
Profile data you choose to add: photos, preferences, interests.
Payment or purchase details if you buy features or subscriptions (not stored in full where third-parties handle the secure processing).
Content you post or send through Aura (chats, messages, uploads).

b) Automatically Collected Data

Usage and engagement: which features you use, when, and how.
Device and technical data: device type, OS version, unique identifiers, IP address.
Connection info: when you log in, logout, crash reports.

c) Data From Third Parties

If you share content about others (contacts upload) or are connected via social networks, with your consent.

3. How We Use Your Information

Enabling and maintaining your account, profile, and basic functionality.
Improving and personalizing your experience (suggestions, matching, notifications).
Payments, billing, and handling refunds.
Ensuring safety and security — detecting abuse, fraud, spam, and enforcing terms.
Communication — sending you service messages, updates, offers (you can opt out of marketing).
Research and analytics: understanding how people use Aura, and what features to build or improve.

4. Sharing & Disclosure

With internal teams or service providers who operate parts of the service (hosting, analytics, customer support). They are bound by confidentiality.
With third parties when required by law (e.g., to authorities, court orders).
With your consent — e.g., if you opt into sharing for certain features.
If Aura is merged with or acquired by another organization, or in business transfers.

We will not sell your personal information to third parties for advertising without your explicit consent.

5. Cross-Border Data Transfers

Your data may be transferred to and stored in locations outside your country.
We apply standard safeguards (e.g. encryption, contracts and data transfer agreements) to protect data across borders.

6. Retention of Data

We keep personal data only as long as necessary for purposes listed above, unless law requires longer.
After account closure, some data may be retained for a limited “safety or legal window” to allow for dispute resolution, fraud prevention, etc.
Certain usage logs, payment records, or compliance info may remain longer where required by law (tax, audits, etc.).

7. Your Rights Regarding Your Data

Access: request a copy of what we hold about you.
Correction: correct inaccurate or incomplete data.
Deletion: request deletion of your data or account.
Restriction or objection: limit or stop specific processing (e.g. marketing, profiling).
Portability: request data in a structured, machine-readable format to transfer elsewhere.
Withdrawing consent: where processing depends on consent.

We will provide mechanisms in-app or through support to exercise these rights.

8. Children’s Privacy

Aura is not intended for children under 18. If you believe we collected data from a child under that age without proper parental consent, you may contact us to request deletion.

9. Security Measures

We take appropriate technical, physical, and administrative measures to protect your data. This includes encryption, access controls, monitoring, secure servers, and regular security reviews.

10. Changes to & Updates of Policy

We may update this policy as our service evolves or laws change.
When there is a substantial change, we will notify you (via email, in-app message, or a prominent statement).
Continued use of Aura after changes constitutes your agreement to the updated policy.

11. How to Contact Us

Email: support@auradating.bg
Address: “Chervena Stena” Street, Haskovo City, Haskovo District, Bulgaria